It is important that you and all members of the travelling party are aware of the following terms & conditions as they may relate all or in part to the bookings held by our office on your behalf. If you are making bookings on behalf of a couple or a group we will be happy to provide you with more than one copy of this confirmation if requested.
RESERVATIONS AND PAYMENTS: A non-refundable deposit, as nominated, is required to secure your reservation within 7 days of booking. A deposit holds services requested but does not guarantee prices. Prices are guaranteed once Kings Tours and Travel receive full payment.
PRICES: All prices quoted in your confirmation letter are correct at the time of writing. Prices may fluctuate depending on bank rates or exchange rates (if applicable) and are not guaranteed until full payment has been received. Deposits hold reservations but do not guarantee prices.
PAYMENT OPTIONS: All prices are based on payment by cash or cheque. Cheques will not be accepted within 7 working days of travel. Surcharges apply when paying by credit card. If you intend to pay by credit card it is essential that we are informed of the card type at the time of booking so we can ensure that the card type is an acceptable form of payment to the airline or tour wholesaler.
If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, not against Kings Tours and Travel. In the event that payment has been made to Kings Tours and Travel by credit card, and Kings Tours and Travel has passed on the payment to the travel service provider, you agree that you will NOT seek to charge back your payment to Kings Tours and Travel.
CANCELLATIONS AND REFUNDS: If you cancel or terminate your holiday there will be no refund of your deposit or final payment.
BOOKINGS SOLD ON A SHARE BASIS: Bookings may be accepted, when requested, on a share room basis on condition although every effort will be made to comply with requests regarding age, non-smoking etc. this is not always possible. Kings Tours accepts no responsibility for the incompatibility of individual persons sharing rooms. No guarantee can be given that a share will be found and should no share be available at the time of final payment, the single supplement will apply.
HEALTH & FITNESS REQUIREMENTS: Even a leisurely holiday may be strenuous to some people; therefore, a reasonable level of fitness is important for your enjoyment and consideration to your fellow passengers. You need to be able to look after yourself personally when travelling on any tour; otherwise you must have a carer or a travel companion that can look after you.
You are required to notify us if there has been a change in your health condition between the time of paying your deposit and final payment. No passenger will be permitted to commence or continue the tour if in the opinion of Kings Tours and Travel their physical or mental condition makes them unable to care for themselves or their behaviour becomes objectionable to other passengers.
MOBILITY: All of our tours involve walking and some climbing of stairs. Lifts are not always available. It is important that you can ascend and descend stairs unaided and without assistance. This is particularly pertinent if a coach is involved in the holiday as you will be required to get on and off the coach throughout the day. Passengers with disabilities, special needs or restricted mobility are welcome on a Kings Tours and Travel holiday/tour provided they are accompanied by a person capable of providing all assistance required. It is the responsibility of the passenger to advise Kings Tours and Travel of any disabilities or special assistance at time of booking. Kings Tours and Travel is unable to provide individual assistance to any passenger for walking, dining and other personal needs.
AIRPORT ASSISTANCE: Do you need assistance to board a plane? Do you have any walking aids? We are able to request assistance for you however this is not always available at all airports. It is the airline who provide the assistance and whilst the Tour manager is available to provide some assistance, the responsibility lies with the airline.
BAGGAGE: You are required to manage your own luggage at airports. Porters and trolleys are not always available. Passengers might like to consider investing in a 4 wheel suitcase, which are light and easy to push. Most airlines allow for baggage weight limits of 20-22 kilograms.
TRAVEL INSURANCE: Travel insurance is as essential as your passport, regardless of your holiday destination. Your holiday safety and enjoyment is important to us and we support the Australian Government’s recommendation that all people travelling take out travel insurance.
Comprehensive travel insurance covers the policyholder for insurable events that may occur before or during travel, such as trip cancellation/interruption, medical expenses for injury or illness, theft of valuables, baggage damage and more. The cost of travel insurance is based on the type of cover requested, the age of the insured, the destination of travel, length of stay and any pre-existing medical conditions.
We can provide a quote for travel insurance. To help you identify which is the most suitable policy for you we will provide a copy of our brochure. It is important to read this brochure carefully and to take note of the cover and exclusions as they may relate to your particular circumstances.
If you have any pre-existing medical conditions (as listed in the brochure) then cover for this may need approval by the Insurer. We are able to provide further information as required.
Please note that in providing you with a quote for insurance we have not taken into account your personal objectives, financial situation or needs. Before deciding to purchase any of the travel insurance policies we offer you should read the Product Disclosure Statement (PDS) and policy wording.
Should you choose not to take travel insurance cover through Kings Tours & Travel, please sign the enclosed notification that you are either covered through an external provider or you are choosing to travel uninsured. Travel documents will not be released until this completed form is returned to our office.
AIRLINE SCHEDULES AND AIRFARES: Special discounted airfares are used in construction of interstate and overseas tours. Should seats at the special level or applicable fare class be unavailable, passengers may need to pay a surcharge. Flight schedules may change until departure. We will advise you of any changes. We always endeavour to obtain the most comfortable and convenient flight connections however, at times, this may not be possible.
HOME PICK UP AND RETURN: This service is part of your package and applies for those living in the following radius of Perth – Fremantle, Rockingham, Mandurah, Armadale, Kalamunda, Greenmount, Wanneroo, Merriwa and Yanchep. Your driver will assist with loading your luggage into and out of the vehicle, however you are required to transport your own luggage to and from the vehicle. On arrival back in Perth, you will be required to handle your own luggage from the carousel and transport it to the awaiting private car vehicle, where your driver will again assist with loading your luggage into and out of the vehicle.
TOUR MANAGER’S RESPONSIBILITY: Our Tour Managers are on tour for the benefit of every client and they are not to be used as a personal carer. Please inform us if you require personalised service and more one-on-one assistance and we can put you in contact with a company that can organise a carer to travel with you (additional costs involved). We need to ensure that the holiday you are selecting is right for you and fair on us.
ABOARD A COACH: In accordance with Government regulations smoking is not permitted aboard coaches. To ensure all passengers enjoy forward and window seating, a seat rotation system is incorporated.
MINIMUM NUMBERS: A minimum number of passengers is required for a tour to proceed. The minimum number varies depending on the tour. In some instances, the tour can still proceed however it may not operate with a Kings Tour Manager. Deposits will be refunded for any tour that is cancelled by Kings Tours and Travel (the company) due to not reaching minimum tour numbers.
TAXES AND CURRENCY SURCHARGES: Various countries, states, towns and airports around the world and in Australia impose a variety of Security, Airport & Departure Taxes. Where applicable and possible these have been included in the cost of the airline ticket and are shown in the relevant tax boxes. There may be some variations in final costs depending on exchange rate fluctuation and the number of taxes imposed at time of ticketing. Any additional costs or taxes imposed (such as departure taxes payable in cash at airports) will be the responsibility of the traveller. Prior to full payment, such taxes may change or increase. These change costs will be passed on to our passengers. Prior to full payment, currency surcharges outside of our control may apply.
VISAS: Visa issuance is controlled by the relevant Consulate/Embassy and we are not responsible should you be unable to obtain the correct visa to undertake your journey. Australian Passport holders require a visa to enter some countries. Some countries allow for a “visa free” stay for tourism purposes. If you or members of your travelling party have a recorded criminal offence, entry may be denied please speak with the relevant consulate of country you are visiting, prior to departure for further information.
Some consulates charge visa fees and we reserve the right to charge a service fee to cover courier fees and the like should we obtain this documentation on your behalf. Deportation for non-issuance or incorrect visa is at the traveller’s expense. Although many countries have visa free entry for tourists for specified lengths of stay, entry to that country is still a port of entry decision.
DEPARTMENT of FOREIGN AFFAIRS & TRADE WARNINGS
For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government, in conjunction with various other worldwide bodies, may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country. In these instances, whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be effective, we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients’ behalf we do so without responsibility or liability. Should you wish to check with the Department of Foreign Affairs their website is www.dfat.gov.au.
Australian travellers may also notify the Embassies of intended destination countries by registering personal details at www.orao.dfat.gov.au. For consulate warnings, please visit www.smarttraveller.gov.au.
FREQUENT FLYER PROGRAMS
Most airlines offer Frequent Flyer Reward Programs – if you are not a member of any of these programs we are happy to discuss your options and the benefits with you. Similarly, if you are a member of any Frequent Flyer program please ensure that your consultant is aware of this immediately so that the necessary steps can be taken to ensure that rewards are credited from your reservation where applicable. It is also advisable to keep all boarding passes for verification of rewards against your Points Summary after travel has been completed.
NB: Frequent Flyer points may not be available on special fares with some airlines.
TRAVELLERS HEALTH ADVICE
Some destinations have special vaccination and health requirements. We recommend that you contact your nearest Travellers Medical Centre who are specialists in this field. Your local doctor may not have access to the most recent World Health Organisation notices. If you are unable to undertake travel because you do not meet the health requirements we will not be liable for any extra costs that may be incurred.
PRIVACY: Kings Tours and Travel collects information about you (including health information where necessary) and may disclose your personal information to organisations providing services to Kings Tours, to enable us to provide products and services to you, to process your travel arrangements and to facilitate your participation in loyalty programs. If the information is not provided, we may not be able to fulfil the service requested. As a Kings Tours and Travel customer, you may at any time request further information about the way we manage your personal information. You may also request removal from our contact lists or correct your personal information by contacting us in writing or by e-mail.
RESPONSIBILITY: Kings Tours and Travel (“the company”) is the organiser and packager of various tour components including, where applicable, land, sea or air transportation, accommodation, meals and entry fees as outlined in the various tour itineraries. Accordingly these tours include services from suppliers other than the company such as Hoteliers, Airlines, Coach Operators, Cruise Operators and others. These suppliers are not under direct control of the company. Whilst the company takes all reasonable care in selecting its suppliers, it cannot accept any liability for any injury, damage, loss, accident, delay, sickness or irregularity which may be occasioned by any of these suppliers or their employees such as: the failure of a hotel to provide any of the services normally available or any defect in any vehicle or other conveyance. The company accepts no responsibility for losses or additional expenses resulting from any delays or changes in air, motor and other services, sickness, weather, strikes, terrorism, war, earthquake, floods, volcanic eruptions or any other causes. Whilst the company will take all reasonable care to ensure passengers enjoy their tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its direct control. Baggage and personal belongings are at the owner’s risk unless insured. The company reserves the right to change any of the accommodation, coaches, carriers, itinerary or other arrangements without notice for any reason whatsoever including, but not limited to, road, traffic or weather conditions, strikes, local festivals, political unrest and operational requirements. The company reserves the right to accept/decline and/or terminate any passengers’ participation in a tour if a passenger becomes unable to care for themselves, objectionable to other passengers or become a hazard to themselves or other passengers.
To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, an event of Force Majeure affecting you, us or a Supplier or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). In particular, we disclaim any liability for any consequential loss, including loss of enjoyment or amenity. This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth). Without limitation of the disclaimer of liability in the previous paragraph, any obligation we have to you will be suspended during the time and to the extent that we are prevented from, or delayed in, complying with that obligation by an event of Force Majeure. Your rights with respect to a confirmed booking affected by an event of Force Majeure will be subject to the terms and conditions of the relevant Supplier.
GOVERNING LAW: If any dispute arises between you and us, the laws applicable in Western Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Western Australia, and waive any right that you may have to object to an action being brought in those courts.